问官方

English

Subject: Mainland China resident: eligibility, VPN/proxy policy and IP consistency

I am a resident of mainland China and plan to purchase an evaluation account.

1. Is mainland China on your restricted-country list for (a) evaluations, (b) funded or sim-funded accounts, (c) live accounts?
2. Many foreign websites are only reachable here through a proxy or VPN. Is a VPN or proxy permitted for (a) visiting your website and dashboard, (b) trading on your platform, (c) identity verification, (d) payouts? If permitted, must the exit location stay the same every time?
3. If my trading platform connects directly but your dashboard is reached through a proxy, the two IPs differ. Does that break any rule? Can I register this setup with you in advance?
4. Commercial VPN exits are shared by many people. If another customer of yours uses the same exit IP, could my account be grouped with theirs under your household or multi-account rules? How do you handle this case?

Please point me to the policy pages these answers are based on and say whether they apply to accounts already purchased. A ticket number would help me keep a record.

English

Subject: Identity verification for a mainland China resident: timing and documents

1. At what point is identity verification required: registration, before the first payout, or before a funded account is issued?
2. Which documents do you accept from a mainland China resident: the PRC resident ID card, a PRC passport, or both?
3. Is proof of address required? Which documents count (bank statement, utility bill), how recent must they be, and do you accept documents in Chinese or require a translation?
4. Is a live selfie or video check required, and must I be alone during it (no interpreter present)?
5. Should any VPN be switched off during the verification session?
6. If verification fails, how many attempts do I get and how do I reach a human reviewer?

Please reference the relevant policy page and include the ticket number.

English

Subject: Payment methods for a mainland China resident

1. Which payment methods are available to a customer in mainland China: Visa or Mastercard issued by Chinese banks, UnionPay, PayPal, cryptocurrency (which coins and networks)?
2. My name is in Chinese characters on my card and bank account and in pinyin on my passport. How do you match the cardholder name to the account name?
3. Must the billing address be in mainland China? What happens if the card's billing country differs from my registration country?
4. Are there known decline reasons for Chinese cards, and what should I do after a decline? Is retrying several times a problem?
5. Does a purchase enroll me in automatic renewal, and how do I turn it off?

Please reference the relevant policy page and include the ticket number.

English

Subject: Payout methods available to a mainland China resident

1. Which payout methods are available to a resident of mainland China, with the minimum amount and the fee of each?
2. The RiseWorks website is not reachable from mainland China without a proxy. If Rise is your payout provider, is a proxy acceptable for Rise onboarding, and do you offer an alternative (cryptocurrency, wire to a Chinese bank, Wise)?
3. For cryptocurrency payouts: which coins and networks, what minimum, and may I use a personal self-custody wallet?
4. For bank wires: may the destination be an account in mainland China in my own name, and what is the fee?
5. Which tax form is required (W-8BEN?) and when?
6. Must the payout recipient name match the verified name exactly in pinyin?

Please reference the relevant policy page and include the ticket number.

English

Subject: Clarification of a few trading rules before I buy

1. Short trades: what is the exact threshold (seconds or ticks), how is the share of profit calculated and over which period, and is it checked in real time on the dashboard or only when a payout is reviewed?
2. News: which releases are restricted, how many minutes before and after, and does the restriction cover new entries only or also open positions and resting orders?
3. Hedging: are opposite positions across my own accounts with you prohibited? Across accounts at other firms? In correlated products (ES against NQ, a mini against a micro)?
4. Copying between my own accounts: allowed? Which copier tools are approved?
5. How many accounts may one person and one household hold at each stage?
6. Inactivity: after how many days without a trade is an evaluation or a funded account closed?
7. When rules change, do they apply to accounts already purchased, and where are changes announced?

Please reference the relevant policy pages and include the ticket number.